Frequently Asked Questions
Everything you need to know about your Babymoov® shopping experience.
What is the standard shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
How do I initiate a return or exchange?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. To start a return, visit our online Returns Portal with your order number and zip code to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm for eligible orders.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our brand-specific charts. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Are your garments ethically sourced and manufactured?
Yes, Babymoov® is committed to ethical fashion. We partner only with factories that adhere to fair labor practices and certified environmental standards. Detailed information about our supply chain can be found on our Sustainability page.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications within 60 minutes of order placement. Please contact our support team immediately via live chat for urgent requests.